~25d ago

Temporary Back Office Customer Service Representative

Mexico·Guadalajaramid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Temporary Back Office Customer Service Representative | Guadalajara | Hybrid $16,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance Here's the deal!

Technical Tools

Customer Support SpecialistCustomer

Respond to customer comments and questions over email and text.
Maintain constant communication with our Customer Service Manager to identify customer pain points.
Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience.

Requirements

~1 min read

Proficient in written and verbal English.
1-3 years of experience in a customer service role at an e-commerce company; start-up and subscription experience is a plus.
The ability to work evenings and weekends highly preferred.
Experience with Zendesk is a requirement.
Exceptional and empathetic written communication skills.
Ability to learn multiple internal systems and processes quickly.
Detail-oriented with a deliberate pace.
Emotionally intelligent, solution-oriented communication.
A love of learning and the ability to keep up with a constantly changing environment
A motivated, positive, and selfless attitude.