Education Consultant (Casual)

The Marketing, Recruitment, Admissions and Communications (MRAC) Department is seeking International Student Recruitment (Administrative Executive / Senior Administrative Executive) to join the Future Students team for international student recruitment. As the first point of contact for prospective international students and their parents, the role holder plays a pivotal role in shaping positive student experiences and driving enrolment success. This role also actively engages and supports secondary/high school counsellors and partner education agents located in overseas.

1. →Engage and support prospective international students and their parents, schools and partner education agents by attending a range of student and engagement recruitment activities in overseas, including school education fairs, agent education exhibitions, stakeholder recruitment events.
2. →Strong understanding of market (current and future trend), collate market intelligence and be able to make constructive feedback and recommendation of new business opportunities. Contribute and execute international student recruitment strategies according to guidance and support by Line Manager.
3. →Provide counselling to prospective students and their parents with the accurate information including courses, tuition fees, scholarships and accommodation etc that offered by Heriot-Watt University Malaysia.
4. →Support the prospective students, parents and partner education agents by answering their enquiries professionally in a timely manner.
5. →Collect and manage leads by making the necessary follow ups and conversion (Leads to Application, Application to Offer, Offer to Acceptance and Enrolments) by using CRM effectively.
6. →Update leads/application data into the database within the standard timeframe.
7. →Plan, coordinate and organise events and activities, workshops and on campus activities (physical and virtual) following the guideline and the support from Line Manager.
8. →Build and strengthen professional working relationships with internal stakeholders (the University academic schools) and external stakeholders (secondary/high school counsellors and partner education agents).
9. →To achieve student enrolment target through Leads to Application, Application to Offer, Offer to Acceptance and Enrolments.
10. →To work and travel on selected weekends and public holidays within Malaysia (West and East Malaysia). Occasionally, to work outside of standard working hours during weekdays.
11. →To work on ad-hoc task when it is required to support the Future Student team

All HWUM staff endeavours will embody our shared values of: Inspire, Collaborate, Belong, and Celebrate. 

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post and its general responsibilities. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.