Effective Learning Advisor (Assistant Manager)

Job Description:

The Effective Learning Advisor (ELA) plays a key role within the Empower, Learning and Development (ELD) framework, contributing to the delivery of student success, learning enhancement, and empowerment initiatives. The role supports institutional priorities for student progression, retention, and graduate outcomes through high‑quality student‑facing delivery and coordinated enhancement activities.

Working collaboratively with Schools, Information Services, and institutional stakeholders, the ELA designs and delivers structured learning enhancement initiatives, including workshops, group‑based activities, and targeted interventions aligned with programmes such as Peer‑Assisted Learning, dissertation bootcamps, and the EmPOWER Programme. The role supports the integration of employability development through Impact Statements and Impact Transcript preparation, enabling students to articulate the value and impact of their learning experiences.

The ELA adopts a data‑informed approach to monitoring student engagement and progression, contributing to targeted support and the continuous improvement of learning support services. Operating at an Assistant Manager level, the role combines hands‑on student support with the coordination of enhancement initiatives, contributing to a coherent and accessible learning support environment that empowers students to become confident and independent learners.

Key Duties and Responsibilities

1. Student Learning Support and Skills Development

• Design, deliver, and evaluate structured learning enhancement initiatives, including workshops, group sessions, and targeted interventions that support students’ academic success and independent learning.

• Provide group-based and selective individual support to students in areas such as academic writing, critical thinking, exam preparation, time management, note-taking, and reflective learning.

• Lead and contribute to initiatives aligned with Peer‑Assisted Learning, dissertation bootcamps, and other targeted academic support programmes.

• Develop, curate, and maintain accessible online and in‑person learning resources that address diverse student needs, learning preferences, and stages of study.

• Support students in developing effective learning habits and confidence in managing their academic responsibilities.

2. Contribution to Student Development and the EmPOWER Programme

• Actively support the delivery and continuous enhancement of the EmPOWER Programme, ensuring a positive and coherent student learning experience across programme levels.

• Embed employability development within learning enhancement activities through the facilitation of Impact Statements and support for Impact Transcript preparation.

• Work with Domain Leaders and relevant stakeholders to support student engagement, progression, and completion across EmPOWER programme pathways.

• Promote awareness and uptake of Effective Learning and EmPOWER‑related initiatives through inductions, outreach activities, and targeted communications.

3. Collaboration and Stakeholder Engagement

• Work collaboratively with Schools, Information Services, and professional services teams to coordinate learning enhancement activities and student support initiatives.

• Maintain effective communication with cross‑campus and global colleagues delivering Effective Learning or EmPOWER‑related activities to ensure alignment and sharing of good practice.

• Represent Effective Learning in relevant meetings, working groups, or committees related to student experience, learning support, and enhancement, where required.

4. Data, Monitoring, and Student Success Interventions

• Use participation, engagement, and feedback data to monitor student involvement in learning enhancement activities and identify patterns related to progression and retention.

• Contribute to data‑informed identification of students who may benefit from additional or targeted support and assist in coordinating timely interventions.

• Maintain accurate records of student engagement, participation, and outcomes in line with institutional data management and reporting requirements.

5. Evaluation and Continuous Improvement

• Collect and analyse student feedback to evaluate the effectiveness and impact of learning enhancement initiatives and support services.

• Contribute to the preparation of reports, summaries, and updates for internal stakeholders to support service improvement and decision‑making.

• Recommend enhancements to learning support provision based on evaluation findings, emerging student needs, and evolving learning contexts (e.g. digital learning, responsible use of AI).

• Support effective resource use and service planning activities related to learning enhancement delivery.

All HWUM staff endeavours will embody our shared values of: Inspire, Collaborate, Belong, and Celebrate. 

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post and its general responsibilities. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.  

Person Specification

This section details the attributes e.g. skills, knowledge/qualifications and competencies which are required in order to undertake the full remit of the role.

Education & Qualifications

Essential:

• Undergraduate degree or equivalent professional qualification.

Desirable:

• Degree in Education or a closely related discipline; postgraduate qualification in Education, Higher Education, or Learning & Teaching.

Experience

Essential:

• At least five years of relevant experience within higher education, with a focus on student learning support, academic enhancement, or student success initiatives.

Competencies, Skills & Knowledge

Essential:

• Demonstrated ability to use data and analytics to inform decision-making, support student progression, and enhance retention outcomes. 
• Experience in leading initiatives and coordinating activities across multiple stakeholders within an institutional setting. 
• Strong interpersonal and communication skills, with the ability to engage, influence, and build effective working relationships with students and staff.

Desirable:

•  Good understanding of the Malaysian higher education context.

Special Factors (if applicable)

Essential:

• Demonstrate awareness of emerging trends in higher education—particularly in digital learning and the use of artificial intelligence in teaching and assessment.

Desirable:

• Evidence-informed understanding of student needs, learning behaviours, and the challenges faced by diverse and at-risk cohorts.

Essential Criteria – these are attributes without which a candidate would not be able to undertake the full remit of the role.  Applicants who do not clearly demonstrate in their application that they possess the essential requirements will normally be eliminated at the short-listing stage.  

Desirable Criteria – these are attributes which would be useful for the candidate to hold.  When shortlisting, these criteria will be considered when more than one applicant meets the essential criteria. 

Other Relevant Information  

We aim to hold interviews at the Malaysia Campus in Putrajaya on the week of 13 July 2026. 

For more information about Malaysia Campus, please visit http://www.hw.edu.my.  

For information about Purpose-Driven Education, please see our website: https://www.hw.ac.uk/malaysia/about/purpose-driven-education.htm 

Application Process

Applications should be submitted to Careers system.   

Applications must be submitted by 9 July 2026.   If you are not contacted by the selection committee by 17 July 2026 then please assume that on this occasion your application has been unsuccessful. 

The University is committed to equality of opportunity.