Crisis Intervention Specialist/Driver (CIS)

Crisis Intervention Specialist/Driver (CIS) - Per Diem

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

CIS staff provide basic security and patient safety monitoring within the MCI and CBHC programs. CIS utilizes strong verbal de-escalation skills to maintain staff and patient safety. CIS staff are requested to be approved drivers for the organization to assist with transportation of patients home from services, admission to an inpatient program, or other external appointments are requested. Drivers have access to the company vehicle.

• Ability to problem solve in a timely and therapeutic manner

• Ability and willingness to relate and care for diverse patient populations

• Must present as courteous and professional at all times

• Demonstrated flexibility and ability to perform multiple tasks

• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion

• Knowledge of basic computer skills and software programs including the ability to learn, use and train HPHAO`s electronic medical records

• Must have the ability to work with others in cooperative and collaborative manner

• An understanding of the relationship between substance use and mental health issues and/or self-help programs

• An understanding of boundaries and ethics

• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations

• TB screening

• Certification in the HPHAO approved de-escalation program

• CPR Certification (HPAO onboarding training)

• Minimum of a high school diploma or equivalent GED and a minimum of one year supervised experience in mental health/ substance abuse treatment or a closely related field preferred

• Ability to set limits and enforce rules

• Compliance with DMH, Joint Commission and all other regulatory agencies

• Knowledge of ASAM criteria

• Intervene as needed in a developing crisis

• Utilizes Walkie-Talkie as a campus responder

• Responsible for conducting building internal and external security rounds

• Assist with routine and emergency medical and psychiatric problems including 1:1 observation, safety checks, emergency procedures/situations, etc.

• Assist with Restraint & Seclusion per Policy

• Record interactions and observations about the patients’ behavior in daily reports and communicate verbally to nursing or clinical staff any pertinent information and participates in treatment team as required

• Conduct/assist with room and property searches when indicated

• Utilize standard precautions at all times

• Demonstrates behaviors that recognize the rights of patients/clients as defined by the patient’s right

• Attend all unit, facility meeting and case conferences as director by Supervisor

• Attend mandatory training