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ICT Technical Analyst

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OtherTechnical Analyst

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Quick Summary

Key Responsibilities

Provide professional, responsive 1st line IT support remotely, by phone, and on-site Build and configure laptops, desktops and mobile devices for new starters Support software installations,

Technical Tools

OtherTechnical Analyst

As our ICT Technical Analyst, you’ll provide first and second-line support across Hill’s offices and more than 80 live sites. From troubleshooting devices to configuring PCs and supporting infrastructure projects, you’ll be the one our teams turn to when tech needs to work fast—and work right.

It’s a hands-on, people-facing role where problem-solving meets customer service. You’ll help keep our systems stable, secure and smart—and you’ll play a vital part in helping Hill grow with confidence.

Responsibilities

~1 min read

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Provide professional, responsive 1st line IT support remotely, by phone, and on-site
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Build and configure laptops, desktops and mobile devices for new starters
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Support software installations, rebuilds and upgrades across the business
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Log and manage tickets, escalating complex issues where needed
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Liaise with third-party providers to resolve hardware and connectivity issues
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Keep asset records, technical documentation and licensing up to date
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Suggest cost-effective procurement options and raise purchase requests
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Stay current with emerging tech and recommend innovations that support the business

At least 1 years’ experience in 1st
Windows 11 and Microsoft Office 365
Microsoft 365 admin platform
Familiar with helpdesk systems and remote support tools
Strong troubleshooting and communication skills
Good understanding of IT security best practices
Experience managing tasks independently and escalating appropriately
Willingness to travel to regional sites as needed
Curious, collaborative and always ready to learn

26 days holiday
Private healthcare and wellbeing platform
Hill Incentive scheme and retail discounts
Volunteering days and continuous learning opportunities
A high-performing and supportive team culture
competitive salary and package

At Hill, we offer more than just a job — we offer the opportunity to make a real and lasting impact. Every person here contributes to delivering sustainable, high-quality homes and shaping vibrant communities across the UK.

Our culture is underpinned by our values:

Ambition – we set bold goals and support each other to exceed them
Impact – we focus on delivering meaningful outcomes
Agility – we move quickly, adapt confidently, and embrace change
Collaboration – we work together to achieve more, sharing success along the way

As a privately owned business, we’re able to move with pace and purpose. We invest in people, support career growth, and empower individuals to lead from wherever they stand. Hard-working, driven people thrive here — and are recognised for what they deliver and how they deliver it.

Join Hill and be part of a forward-thinking, values-led team. Together, we’re not just building homes — we’re building a lasting legacy.

We are proud to be a Disability Confident Employer. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process.