CSS Finance Business Process Excellence & Automation Lead/Manager

Through its Social Innovation Business that brings together IT, OT (Operational Technology) and products, Hitachi contributes to a harmonized society where the environment, wellbeing, and economic growth are in balance. Hitachi operates globally in four sectors – Digital Systems & Services, Energy, Mobility, and Connective Industries – and the Strategic SIB Business Unit for new growth businesses. With Lumada at its core, Hitachi generates value from integrating data, technology and domain knowledge to solve customer and social challenges. Revenues for FY2024 (ended March 31, 2025) totaled 9,783.3 billion yen, with 618 consolidated subsidiaries and approximately 280,000 employees worldwide. Visit us at www.hitachi.com.

Hitachi Centralized Shared Services was formulated to support Hitachi Group Companies growth, global expansion and portfolio optimization. CSS is a strategic partner for transforming and delivering business operations by enabling global, social innovation and maximizing the value that powers One Hitachi. We provide the best employee and customer experience through agile and scalable solutions, enabling optimized enterprise processes, driving continuous improvements, excellence, and innovation.

Lead the continuous improvement & automation strategy, roadmap, and delivery of internal business applications built on Microsoft Power Platform and a third‑party‑developed workflow application.

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  Lead requirements gathering, scope definition, delivery planning, kickoff, risk management, stakeholder engagement, UAT oversight, hypercare, and project closure.

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  Own the product backlog: intake, prioritisation, release planning, enhancement review, and change governance.

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  Track adoption and application performance, identifying opportunities for optimisation.

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  Analyze business processes and define workflows, data models, integrations, and security controls.

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  Create and maintain architecture diagrams and solution documentation.

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  Build value cases, estimate effort, assess solution options, and present recommendations.

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  Own enhancement lifecycle for Power Platform applications.

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  Manage user onboarding, permissions, audit logs, guides.

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  Lead triage of user issues and coordinate fixes.

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  Administer configuration and releases for custom workflow application (third‑party developed).

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  Liaise with vendors and validate fixes.

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  Continuously identify optimisation opportunities across processes, workflows, and digital solutions, ensuring applications evolve with business needs.

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  Drive a culture of improvement by analysing performance data, prioritising enhancements, and embedding best‑practice methodologies into solution design and delivery.

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  Develop and drive an AI strategy for business processes and internal applications, identifying where AI capabilities can enhance efficiency, decision‑making, and automation.

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  Proactively identify opportunities to embed AI and intelligent automation into existing tools, workflows, reporting, and user journeys.

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  Collaborate with other group companies to share best practices, align on automation and AI initiatives, and jointly explore cross‑enterprise opportunities for smarter, scalable solutions.

We’re looking for a team player, who is motivated by delivering great work and the Hitachi vision. The role will be a remote with occasional work in the Hitachi Office (Karakow, Poland)

The ideal candidate will possess the following skills and background:

• Having 10 years of experience, specializing in technology-driven process improvement and automation

• Strong experience in product ownership or platform management within Power Platform.

• Strong project delivery and stakeholder management.

• Understanding solution design: workflows, integrations, security.

• Excellent documentation and communication skills.

• Influencing ability

• Clear communication

• Problem solving

• Organizational skills

Benefits Package 

Company Funded Benefits

• Generous holiday entitlement 

• Group Personal Pension

• Private Medical Insurance

• Life Assurance

• Employee Capital Plan

Voluntary Benefits including:

• Annual Leave Bonus

• Educational Assistance Programme

• Long Service Awards

• LSA

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

​If, like us, you’re motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi to drive social innovation, we’d love to hear from you.