Senior Site Reliability Engineer

If you are excited about growing with Hive and love building reliable, scalable systems, this might be the right position for you!

You'll join as a Senior Site Reliability Engineer, helping power our infrastructure, ensure platform reliability, and drive operational excellence across our systems.

Hive is building the leading operations platform for independent commerce. It's time for us to take the next step and deeply invest in our infrastructure and reliability foundations as a key enabler to enhance the value of our multi-product offering. Better commerce operations for merchants, consumers, and our fulfillment network.

Some exemplary topics of what we expect a Senior Site Reliability Engineer to cover are below — an important note is that we're not looking for someone who purely optimizes the technical aspects of what they're doing, but that they're doing it with their users (engineers, product teams, analysts, operations, …) and our customers in mind.

1. →Keep production reliable: own SLOs, alerting and observability across metrics, logs and traces, take part in our paid on-call rotation, and turn incidents into lasting fixes through post-incident reviews.
2. →Evolve our infrastructure: design, build and optimize our Kubernetes and public cloud platform, managed as code and delivered through GitOps, with performance, cost efficiency and self-service for engineering teams in mind.
3. →Keep our data layer fast and healthy: own the performance, capacity, replication and upgrades of our PostgreSQL fleet, and the pipelines that feed our analytical backends.
4. →Build AI as a platform capability: build AI templates and, with the product engineers, the coding standards and guardrails for AI agents. Design the data access model our apps build on, so teams can go from prototype to production safely. This is hands-on building, not advisory work.
5. →Connect platform and product: you're the person who knows how platform and product fit together. You embed reliability into how teams ship, and make targeted changes in our Rails/React codebases when that's the fastest path.
6. →Harden security: least-privilege access across cloud and Kubernetes, production access controls, secrets management, and timely remediation of infrastructure and container vulnerabilities.

We know – sometimes, you can't tick every box. We would still love to hear from you if you think you're a good fit!

• You run production on cloud and Kubernetes: hands-on production experience with AWS, Kubernetes (ideally Amazon EKS) and infrastructure as code (Terraform).
• You've operated PostgreSQL in production: query and index tuning, replication, upgrades, and backup and recovery.
• You own reliability end to end: observability (Prometheus, Grafana, Loki or similar), SLOs, incident response, and on-call for systems that matter.
• You write real code: Python, Ruby, TypeScript or similar. You build tools and services, not just glue scripts.
• You build with AI: you use AI coding tools daily and have shipped something LLM-backed beyond a chat window.

Nice to have: Ruby on Rails, GitOps (Argo CD or similar), data pipelines and cloud data warehouses, and deeper cloud security experience (IAM, network segmentation, vulnerability management).

• Be part of the Hive: You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan & DHL before. We believe in a culture of trust, collaboration, empowerment and constructive feedback in a positive and inspiring work atmosphere.
• Make an impact: Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us.
• You will be valued: We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference.
• On-call: Our on-call rotation is shared across the team and compensated on top of your salary.
• We support your well-being: Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget.
• We will get you set up: Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work.
• There's more! Enjoy flexible working hours, free drinks and snacks in our office in Berlin, Paris, Milan & Madrid and join regular team events such as off-sites and sabbaticals.

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.