26d ago

Dispatcher

United States·Fort Lauderdalemid

Logistics & Supply ChainDispatcher

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Quick Summary

Key Responsibilities

Respond to customer service requests by prioritizing and dispatching work orders for installation and/or trouble calls. Create dispatch schedule.

Requirements Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,

Technical Tools

Logistics & Supply ChainDispatcher

The Dispatcher receives service call requests and dispatches, schedules and follows-up on work orders, with the goal of minimizing missed appointments and maximizing field technical teams’ productivity.

Responsibilities

~1 min read

→Respond to customer service requests by prioritizing and dispatching work orders for installation and/or trouble calls.
→Create dispatch schedule.
→Assign customer installation and trouble service appointments using computer system.
→Ensure daily routes meet drive time, on-time guarantee, productivity and skill-set goals.
→Monitor technicians work order status and adjust throughout the day.
→Maintain regular contact with technicians to provide support or adjust service levels based on customer calls.
→Places outbound calls to customers both pre-and post-service.
→Handle routine problems and/or less active regions and follows standard procedures to accomplish assigned tasks
→Produce various excel spreadsheets and reports.
→Appropriately escalate customer dissatisfaction with call center leadership team.
→Other duties as assigned by Supervisor.