Navigation Coordinator

Housing Forward is the backbone organization leading one of the nation's most innovative and successful homeless response systems. Through the All Neighbors Coalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration.    

Housing Forward is entering its next chapter by implementing bold strategies to ensure no one is forced to sleep outside. The organization seeks strategic leaders who thrive in complex environments, build alignment across diverse stakeholders, and embrace a culture of continuous learning, collaboration, and innovation to drive system improvement.  

The Navigation Coordinator drives progress toward housing placements by coordinating contracted System Navigators and Housing Forward teams across Dallas and Collin Counties. This position ensures individuals and families receiving Diversion, Transitional Assistance, and Supportive Housing services move efficiently from navigator assignment to housing placement.

The Coordinator leads regular case coordination meetings, follows up with navigators on outstanding tasks, and works closely with Housing Forward's Landlord Engagement and Padmission Journey teams to resolve barriers and accelerate move-ins. This role requires strong organization, persistent follow-through, and the ability to keep multiple partners aligned and accountable.

The Navigation Coordinator reports to the Manager of System Navigation.

Navigation Coordination and Case Progress

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  Lead regular coordination meetings with contracted System Navigators to review assigned households, housing progress, barriers, and next steps.

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  Drive timely follow-through on housing plans, applications, documentation, and other tasks needed to move households into housing.

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  Track individual cases from navigator assignment through move-in, identifying delays and ensuring clear ownership of next steps.

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  Escalate stalled cases or unresolved challenges to the Manager of System Navigation.

Housing Placement and Cross-Team Coordination

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  Work closely with Landlord Engagement, Padmission Journey, shelter providers, and housing programs to coordinate timely housing placements.

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  Facilitate communication and problem-solving between navigators and Housing Forward teams to address application, unit, documentation, rental assistance, and move-in barriers.

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  Coordinate case conferencing and targeted problem-solving for households requiring additional support.

Navigation Operations and Partner Support

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  Support consistent implementation of navigation workflows across Diversion, Transitional Assistance, and Supportive Housing.

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  Maintain regular communication with contracted navigators and partner agencies to reinforce expectations, deadlines, and accountability.

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  Identify recurring challenges and recommend operational improvements to the Manager of System Navigation.

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  Housing Forward's normal hours of operation are Monday–Friday, 8:00 AM–5:00 PM. Occasional evening or weekend meetings may be required.

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  Current Housing Forward guidelines require employees to work at least three days per week in the office, subject to change. Regular visits to shelter and navigation partner sites may be required.