Implementation Manager, Insurance

Nine of the top ten U.S. insurance carriers use Hover to turn a policyholder's smartphone scan into an accurate 3D model, so claims move faster and settle with fewer site visits. We're building our Implementation function now, and we want an Implementation Manager who will deliver our most strategic and complex carrier deployments. You'll work with Hover's largest insurance customers, help define and iterate on the implementation playbook as an early member of the team, and see your work change how adjusters and policyholders handle claims. If you like building the process while you deliver, this is the role.

You'll own several enterprise implementations at once, from sales handoff through adoption and transition to Customer Success. You'll lead kickoffs, working sessions, and training with carrier claims teams, and you'll run the plan, status reporting, and risk management that keep rollouts on track. You'll get hands-on with configuration, data migration, integration testing, and UAT, partnering with Solutions Architects on how Hover connects to the insurance ecosystem, including Verisk and Cotality. You'll guide customers through change management as their teams move from in-person inspections to remote, scan-based workflows. Alongside a small team, you'll help build the playbook, templates, and processes every future rollout will use. 

• Lead customer-facing delivery: kickoffs, working sessions, training, and status calls
• Manage project plans, timelines, risk logs, and executive status reporting
• Incorporate implementation learnings into our playbook to refine our ever-evolving process
• Configure the platform and support data migration, integration testing, and UAT
• Coordinate with Sales, Customer Success, Solutions, Product, and Engineering on handoffs and escalations
• Contribute to enablement, process improvement, and the implementation playbook

• 4+ years of direct, hands-on implementation experience at a SaaS company, ideally a high-growth or venture-backed one 
• Experience delivering enterprise implementations, including managing several at the same time
• A track record of building and refining systems, templates, or processes that others adopted
• Experience with configuration, data migration, integrations, and UAT for a workflow-based product
• Strong cross-functional skills, with experience partnering closely with Sales, Customer Success, Product, and Engineering
• Comfort working autonomously at a small-company pace, where you own a lot and priorities can shift
• Clear, confident communication with customer stakeholders, from end users to executives

• Experience with insurance claims products or the insurance technology ecosystem (for example Guidewire, Duck Creek, Verisk, or Cotality)
• Experience driving change management for large customer teams moving to a new workflow
• Experience implementing workflow-based platforms such as ServiceNow, Procore, ServiceTitan, Airtable, monday.com, Ironclad, UiPath, or Celonis

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $133,000-$165,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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