Customer Delivery Manager with English

• →Develops and nurtures excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions.
• →Serves as the primary contact for operational issues, managing performance metrics, reporting, and communication.
• →Manages expense targets and ensures performance goals for service delivery, implementing corrective actions as needed.
• →Manages risk for low-risk projects and supports timely, cost-effective SLA delivery across functions.
• →Leads a team for seamless service delivery, contributes to service delivery plans, and supports custom solutions.
• →Provides support to all account delivery managers within assigned region on issues such as management of difficult accounts and high-quality customer communications.
• →Measures and reports KPIs, identifies revenue opportunities, and ensures compliance with policies and regulations.
• →Drives alignment around business review meetings, regular reporting intervals, structures, and cadences.
• →Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• →Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans

• Fluent English language
• Service management certifications (e.g., ITIL, Six Sigma).
• MS Office
• Reporting tools /Data management
• Analytics skills

• University or College degree
• + 2 years of service delivery experience, ideally Outsourcing or Project Management or Consulting
• Strong English language skills (spoken and written)
• Experience with Customer Delivery Management and general customer handling
• Leadership experience
• Client facing experience (face-to-face or remote)
• Project management or project coordination experience

• Inspirational and collaborative team that supports your growth
• Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
• The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact

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