Customer Lifecycle Manager

Consumer Services & Solutions (CSS) is one of HP's fastest-growing strategic businesses.  Through innovative subscription and service offerings and emerging AI-powered solutions, we are transforming how customers experience printing. This role is an exciting opportunity to help build deeper, longer-lasting relationships with our customers, and drive meaningful business growth and customer value. 

As a Customer Lifecycle Manager, you will help develop and execute programs that engage customers throughout their subscription journey to increase customer experience, retention, and value. The ideal candidate combines strong program execution, analytical thinking, customer empathy, and attention to detail. This is an individual contributor role that will collaborate with Product Management, Marketing, Analytics, Legal and other cross-functional partners to develop and execute campaigns and solutions that optimize the service experience. 

• →Execute customer lifecycle programs designed to engage, retain, and grow subscribers. 

• →Develop and manage customer communications across email, app, web, and other digital channels. 

• →Translate lifecycle strategies and business priorities into clear campaign plans, requirements, workflows, audience definitions and deliverables. 

• →Coordinate campaign development from initial planning through stakeholder review, QA, testing, launch, measurement, and optimization. 

• →Partner with cross-functional teams to deliver consistent and connected customer experiences. 

• →Help develop audience and segmentation approaches based on lifecycle stage, customer behavior, and program objectives. 

• →Support experiments and tests intended to improve engagement, customer satisfaction, retention, and revenue. 

• →Monitor program and campaign performance, identify trends, and recommend opportunities for improvement. 

• →Use customer data, research, survey feedback, and NPS feedback to represent the customer perspective. 

• Bachelor’s degree in marketing, communications, business, customer experience, or a related field, or equivalent practical experience. 

• 3-7 years of experience in lifecycle marketing, CRM, customer engagement, retention, campaign management, digital marketing, customer experience, or a related area. 

• Experience supporting or executing customer communications across digital channels. 

• Experience working in a subscription, e-commerce, technology, consumer services, or similarly data-driven environment is preferred. 

• Familiarity with marketing automation, CRM, campaign management, or customer engagement platforms.  Salesforce Marketing Cloud is preferred. 

• Strong program and project management skills, with the ability to manage multiple workstreams and deadlines. 

• Strong written communication skills and attention to detail. 

• Analytical mindset with the ability to interpret performance data and translate insights into practical recommendations. 

The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:
HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"