Reception Concierge

67 rooms

Amenities: unique on-site food and beverage operations, rooftop pool, fitness center, valet parking.

A boutique luxury hotel in New Orleans’ Warehouse District, just steps from Magazine Street, Maison Métier is surrounded by galleries, boutiques, and top dining, and only minutes from the French Quarter and National WWII Museum. Blending old-world charm with modern elegance, the property offers an intimate, high-touch hospitality experience—ideal for professionals who thrive on personalized service in a nimble, design-forward environment.

• High school diploma or equivalent required.
• College coursework or degree in Hospitality or related field preferred.

• Minimum 1 year of customer service or front desk experience required.
• Previous hospitality or concierge experience preferred.
• Experience with hotel or office phone systems and property management software a plus.

• Excellent communication and interpersonal skills.
• Professional appearance and polished demeanor.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel).
• Ability to handle sensitive information with discretion.
• Knowledge of local attractions, dining, and events preferred.
• Flexibility to work various shifts, including weekends and holidays.

• →Greet and welcome guests and visitors in a professional and friendly manner.
• →Manage guest inquiries, provide directions, and offer recommendations for local attractions and services.
• →Answer and route phone calls, messages, and emails promptly and accurately.
• →Assist with check-ins, check-outs, and guest requests as needed.
• →Coordinate with housekeeping, maintenance, and front desk teams to ensure smooth operations.
• →Maintain cleanliness and organization of the lobby, reception, and public areas.
• →Assist with administrative tasks, reservations, and guest correspondence.
• →Handle guest concerns with professionalism and escalate issues when appropriate.
• →Ensure adherence to company policies, brand standards, and safety procedures.
• →Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.