Assistant Manager Customer Care (Billing)

• →Manage all billing activities for Container and Multipurpose operations to ensure accurate, timely and complete customer billing per SOP – including timely issuance of pro-forma invoices and real-time recording of billing and collections.
• →Ensure timely update of tariff rates, exchange rates and other master data in the billing systems to safeguard billing accuracy.
• →Oversee collection functions to ensure uninterrupted operations; implement monitoring to prevent, identify and report irregularities and deficiencies.
• →Ensure customer waiver and refund requests are promptly received, verified, processed and coordinated per SOP.
• →Ensure timely reporting, comparative analysis and statistical data on billing and associated services on a monthly basis.
• →Coordinate with the Helpdesk and peer departments; uphold professionalism, integrity and confidentiality; and maintain compliance with legal, regulatory and organisational standards.

PEOPLE MANAGEMENT & COMPLIANCE:
Lead, train and mentor staff; ensure administration, discipline and consistent performance; ensure QHSE compliance; and promote a culture of team motivation and engagement.

QUALIFICATIONS & EXPERIENCE:
Education: Min. 16 years of education, preferably in Finance, Accounts or Economics. Physical and mental fitness per QHSE standards. Available to work shifts, including nights, weekends and public holidays.

Experience: 3 years (Master's) or 5 years (Graduate) of billing experience in a large-scale organisation.

Language: Proficient in reading and writing English.

COMPETENCIES:
Leadership: Customer Focus Mental Agility Drive Performance Adaptability Courage Inspire.

Technical: Proficiency in the billing process, reporting and reconciliation; good knowledge of applicable billing laws and regulations; excellent knowledge of any billing & collection system; able to operate a computer, MS Office and email.