Head of IT - Infrastructure and Operations Services

Own and operate the organization's IT and OT infrastructure, network, data center, and end-user service delivery environment to guarantee secure, reliable, and scalable technology operations across all manufacturing and corporate sites. Translate the CIO's enterprise architecture and digital transformation agenda into resilient day-to-day infrastructure and operational execution, ensuring uptime, performance, and service quality that support uninterrupted business and production continuity.

• Bachelor's/Master's in Information Technology, Computer Science, Engineering, or related discipline; relevant infrastructure/network certifications (e.g., CCNP, ITIL, PMP) preferred.
• 15–20 years of progressive experience in IT infrastructure, network operations, and data center management, including exposure to large-scale manufacturing or multi-site environments.
• Demonstrated experience managing IT/OT network environments, telecom and cloud vendor relationships, and service-desk/ITSM operations.

A. Infrastructure & Data Center Management

B. Network, Telecommunications & Connectivity

C. IT Service Delivery & End-User Operations

D. Backup, Disaster Recovery & IT/OT Resilience

E. Vendor, SLA & Contract Management (Infrastructure & Telecom)

• Infrastructure Availability & Performance

Maintain 99.5% uptime across core infrastructure, data center, and network services, with defined performance baselines for compute, storage, and connectivity.

• IT/OT Network Resilience & Segregation

Sustain segregated, hardened IT and OT network architecture with zero unplanned production-impacting outages attributable to infrastructure or connectivity failure.

• Service Delivery & Support Quality

Achieve agreed service-desk SLAs (response/resolution times, first-contact resolution) across all sites, with continuous tracking via a standardized ITSM framework.

• Backup & Disaster Recovery (DR) Readiness

Maintain a tested and validated Backup and DR environment for all critical infrastructure and OT-linked systems, with recovery time/point objectives met in periodic drills.

• Vendor, SLA & Cost Governance

Ensure 100% of infrastructure and telecom vendor contracts are governed by enforced SLAs, with infrastructure spend tracked against budget and optimized through structured vendor performance reviews.

• Standardization & Scalability

Institutionalize standardized infrastructure provisioning, workplace services, and mobility solutions across all facilities, and ensure infrastructure blueprints are scalable to support expansion and machine-to-ERP connectivity needs.

• Infrastructure & Network Architecture Expertise

Strong technical command of enterprise infrastructure, data center operations, network design, cloud operations, and IT/OT segregation principles, with hands-on experience in manufacturing or multi-site environments.

• Operational Reliability & Incident Management

Demonstrated ability to run 24/7 operations, manage incidents and escalations under pressure, and drive root-cause resolution to prevent recurrence.

• Vendor & SLA Management

Proven capability to negotiate, manage, and enforce SLAs with telecom, cloud, and infrastructure vendors while balancing cost, performance, and risk.

• Team Leadership & Cross-Functional Coordination

Ability to lead infrastructure and support teams, coordinate closely with production, manufacturing, and corporate functions, and communicate operational status clearly to the CIO and stakeholders.