IT Operations & Support Officer

HRSPL is looking for IT Operations & Support Officer for one of its leading client.

Key Responsibilities:

* Provide daily IT support for Windows, Microsoft Office, Outlook, printers and PCs.

* Troubleshoot basic network and Internet connectivity issues.

* Maintain IT assets, inventory and routine inspection records.

* Handle IT incidents and service requests.

* Prepare and maintain IT SOPs, FAQs and documentation.

* Coordinate with IT vendors for maintenance and repairs.

* Support IT infrastructure, system implementation and data center projects.

Requirements:

* Bachelor's degree/diploma in IT, Computer Science or related field.

* 2–5 years of practical IT support experience preferred.

* Good knowledge of Windows, Microsoft Office, PC hardware and basic networking.

* Familiar with TCP/IP, DHCP, DNS, LAN/WAN and basic troubleshooting tools.

* Good English communication skills.Proficiency in Chinese is preferred.

* Strong problem-solving and follow-up skills.

* Responsible, proactive and able to work independently.