Resource Pool Officer

HRSI is looking for "Resourcing Pool Officer" for one of its leading client.

Candidate should be skilled in Microsoft Excel

Main accountabilities

Product Service Delivery

· Check availability of resource Pool and use IT/BOSS systems to ensure accurate scheduling

· Be able to plan a capacity profile to meet the provisional demand forecast for different exam products

· Timely communications with VS and test day staff to ensure smooth exam delivery

· Manage logistics of Training of VS & support training as and when required

· Managing the system of Performance evaluation of VS

· Ensuring VS are paid accurately and timely through payment process

· Support management in staff recruitment

Customer service

· Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues relating to venue staff coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process.