SENIOR MANAGER LAB PERFORMANCE

Our client, a leading textile organisation, seeks to appoint an experienced professional for the following role:

The Senior Manager Lab Performance will own laboratory performance management across the facility, driving structured KPI tracking, internal audits and root cause analysis to ensure labs consistently meet operational and quality standards. Reporting to the Head of Processing Lab, the role will lead Six Sigma and Lean continuous improvement projects that raise turnaround time, accuracy and process reliability.

• →Establish and maintain structured KPI tracking and dashboard reporting for all lab performance metrics, ensuring timely updates and data accuracy against source systems.
• →Plan and conduct internal audits across all labs to ensure compliance with operational and quality standards; ensure non-conformances are closed within agreed timelines.
• →Lead root cause analysis for performance gaps and quality deviations; drive corrective and preventive actions and verify their effectiveness.
• →Improve lab turnaround time, accuracy and process reliability, tracking performance against baseline and reporting monthly.
• →Lead Six Sigma and Lean continuous improvement projects end to end, delivering measurable gains in cost, quality or cycle time on schedule.
• →Develop and maintain performance databases that enable data-backed decision-making.
• →Prepare and present strategic performance reports to leadership on an agreed schedule, communicating findings, including unfavorable results, with clarity.
• →Collaborate with lab, quality and operations teams to close audit findings and implement improvement initiatives.

Bachelor's degree in Textile Engineering, Chemical Engineering or a related field. Six Sigma certification (Green Belt or Black Belt preferred) is required; additional Lean or Operational Excellence certification is preferred.

8–12 years of relevant experience in performance management, quality systems or operational excellence, including hands-on experience with performance tracking and reporting systems.

• Strong command of structured KPI tracking, dashboard reporting and performance measurement.
• Working knowledge of quality management systems and experience conducting internal audits.
• Demonstrated ability to lead Six Sigma and Lean projects end-to-end with measurable results.
• Proficiency in structured root cause analysis and problem-solving methodologies.
• Hands-on experience with performance databases and performance tracking and reporting systems.
• Strong communication and presentation skills, with the ability to translate data into clear strategic reports for leadership.