Unit Head — G2P Operations & Governance

Our client is a leading State Bank of Pakistan-licensed microfinance bank with a nationwide presence, committed to advancing financial inclusion and supporting the socio-economic well-being of underserved communities across Pakistan. The organization is seeking to appoint a Unit Head - G2P Operations & Governance.

JOB PURPOSE

The Unit Head — G2P Operations & Governance holds a dual mandate. First, as Unit Head, the incumbent leads end-to-end delivery of Government-to-Person (G2P) programs — field operations, financial compliance, reporting, and stakeholder engagement — driving timely service delivery and operational excellence. Second, as the department's governance lead, the incumbent owns the governance, risk, and control framework for the wider department ensuring consistent standards, audit readiness, and risk oversight.

1. G2P Program Delivery & Field Operations

• Lead planning and execution of G2P service delivery in line with defined timelines, scope, and quality standards.
• Ensure roadmap adherence, milestone tracking, and delivery reviews are implemented effectively within the G2P unit.
• Manage field-level execution quality, ensuring compliance with service delivery standards and schedules.
• Supervise resolution of field escalations and operational disruptions in coordination with regional teams and internal/external stakeholders.
• Monitor deployment of field resources (devices, field staff) to ensure optimal utilization.
• Strengthen communication channels between field teams and central operations.

2. Financial Compliance & Controls

• Ensure timely and accurate financial reconciliations, disbursements, and invoice processing.
• Oversee adherence to fund movement timelines and cheque submission SLAs.
• Collaborate with finance, audit, and operational teams to close financial gaps and ensure compliance.

3. Reporting & Performance Visibility

• Drive performance tracking through timely and accurate reporting to senior management and external stakeholders.
• Maintain updated dashboards and visibility tools, ensuring data accuracy and actionable insights for G2P operations.
• Highlight key operational trends, risks, and recommendations in leadership reviews.

4. Stakeholder Management

• Facilitate coordination with government partners, financial institutions, and internal teams on G2P delivery matters.
• Track stakeholder satisfaction and ensure alignment on operational priorities and outcomes.
• Lead structured engagement forums and ensure timely resolution of stakeholder issues or escalations.
• Strengthen cross-functional collaboration to enhance service impact.

5. Governance & Risk Oversight

• Own the governance framework for the department as a whole, defining control checkpoints, approval gates, and escalation protocols that apply consistently.
• Institute and enforce standardized tools, SOPs, and process controls department-wide; identify deviations by unit and drive corrective action plans to closure.
• Partner with Finance, Internal Audit, and Compliance functions to close control gaps, respond to audit findings, and maintain continuous audit readiness across the department's full portfolio.
• Ensure all units maintain complete, defensible audit trails suitable for donor, government, or regulatory review, applying the same governance bar regardless of unit.
• Serve as the department's governance point of contact for cross-unit compliance matters.
• Strengthen cross-functional governance collaboration (Finance, Audit, Legal, Operations) to enhance program integrity and impact department-wide.

• Bachelor's or Master's degree in Business, Public Policy, Program Management, Governance, Risk & Compliance, or a related field.
• 6–10 years of progressive experience in operations, program delivery, or G2P ecosystems, with meaningful exposure to finance, operations, governance, or compliance functions.
• Demonstrated experience designing or operating governance frameworks, control environments, or audit/compliance programs — ideally across more than one business unit or program.
• Proven ability to lead large-scale delivery programs with complex, multi-stakeholder landscapes (government, donor, regulatory).
• Experience managing statutory/donor audit cycles, compliance reporting, and remediation of control findings.
• Exposure to, or working knowledge of, adjacent units such as Digital Financial Inclusion (DFI) is an advantage, given the cross-unit scope of the governance mandate.

• Strong ethical judgment and comfort escalating control issues independently of delivery pressure, including acrossnunits outside direct reporting lines.
• Strong command of project & operations management methodologies.
• Excellent field execution and troubleshooting skills.
• Financial acumen including reconciliation and disbursement oversight.
• Ability to synthesize data into impactful reports and dashboards.
• Strong grounding in governance, risk management, and internal control frameworks
• Stakeholder negotiation and conflict resolution skills.
• Strong communication and leadership presence.
• Proficiency in MS Office Suite and project/governance management tools.