System Manager-Patient Experience

$43.66 - $65.49Hospital Sisters Health System (HSHS) is seeking a System Manager-Patient Experience to join our team. Manages and improves the overall patient experience across all HSHS ministries. Strategically implements best practices, and coordinates initiatives to ensure that patients receive high-quality, compassionate care. Collaborates with market or ministry leadership, as well as clinical and non-clinical teams, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes. Key duties include analyzing satisfaction metrics (like HCAHPS scores), standardization of practices related to care interactions, development and deployment of education and orientation programs for patient facing colleagues, and coaching staff on service standards.

Position Specifics:
o Department: Operations
o Core Function: Leadership
o Schedule: Full Time, Daily work from home, on-site once a quarter
o Facility: System Services Center
o Location: Springfield, IL
o Compensation that aligns with your experience

• Bachelor's degree in Healthcare Management, Healthcare Administration or Healthcare related field (i.e. nursing, medical technology, public health) is required.
• Master's degree in an Healthcare Management, Healthcare Administration or Healthcare related field (i.e. nursing, public health, etc.) is preferred.

• 3 years of clinical/healthcare experience is required.
• 3 years progressively more responsible leadership experience is required.
• 2 years of experience in patient experience is required.

• Licensed in the state of practice if appropriate to the primary discipline.

Job Description

Scheduled Weekly Hours:

40

Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.

Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a healthcare system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.

Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.