Senior People Operations & Talent Acquisition Specialist

Process employee changes in our HRIS system, such as new hires, promotions and job changes, and keep records accurate.

Serve as the go-to resource for employee questions on time off, benefits and policies.

Own onboarding end to end: first-day orientation, orientation scheduling, equipment with IT, welcome swag, and software access with hiring managers.

Own offboarding end to end: exit surveys, equipment returns, separation documentation and compliant terminations.

Maintain confidential employee files and document employee relations matters with discretion, so employees feel comfortable raising concerns.

Partner with accounting on payroll-related changes and provide weekly people operations updates to leadership.

Maintain the employee handbook and state appendices, adding states as we hire in them.

Track federal and state employment law changes, recommend policy updates, and manage state-specific requirements like harassment training, leave laws and new-state registrations.

Own full-cycle recruiting for every department and level, from individual contributors to leadership: run intake meetings, conduct video interviews, coordinate interview schedules across hiring teams, and prepare and extend offers in partnership with leadership.

Source niche and hard-to-fill roles using Juicebox, LinkedIn and Boolean search.

Partner with hiring managers to define role needs and ideal candidate profiles, share regular progress updates, and align on hiring decisions.

Manage the pipeline in our ATS, including job postings, application review, stage moves, email templates and accurate data for reporting, while keeping candidates informed with timely, clear and personal communication.

Run structured candidate evaluations, deliver concise hiring team summaries, and conduct reference checks.

Coordinate with external recruiting agencies when engaged, including sharing role requirements and managing candidate submissions.

5+ years of experience in talent acquisition, HR, or people operations, including at least 3 years of full-cycle recruiting, ideally at a SaaS or tech company.

A proven track record sourcing and hiring technical candidates, such as software and DevOps engineers.

Experience supporting HR operations and compliance for a remote, multi-state workforce.

Hands-on experience with an HRIS and ATS system.

Comfort using AI tools day to day, with good judgment about when a human conversation matters more.

A builder mindset: you are comfortable with ambiguity and creating processes from scratch at a small company.

Strong attention to detail in documentation, from handbook policies to terminations.

Excellent communication skills and discretion with confidential information.

Bachelor’s degree in human resources, business administration, or a related field, or equivalent experience.

Experience with Ashby, Gusto, and Juicebox.

SHRM-CP or PHR certification.

Experience at an MSP or IT software company.