Junior Technical Support & Operations Engineer

We, on behalf of our partner, are looking for a Junior Technical Support & Operations Engineer to join their technical operations team. The role is ideal for an early-career professional or final-year student with a strong interest in IT systems, databases, networking, and IoT technologies.

The successful candidate will support the day-to-day operation of their technology solutions by monitoring systems, investigating incidents, analysing logs and database information and assisting more experienced engineers with technical troubleshooting and customer support.

This is a hands-on role offering exposure to IoT platforms, connected devices, cloud systems, networking, databases and real-world infrastructure deployments.

• →Provide 1st Level Technical Support for platform, connectivity and device-related issues
• →Monitor system health, services, device connectivity and platform activity
• →Investigate incidents using logs, monitoring tools, database queries and system information
• →Perform basic SQL queries to retrieve, validate and investigate operational data
• →Identify inconsistencies or anomalies in data and escalate issues when required
• →Perform basic network and connectivity diagnostics, including IP, TCP/IP, UDP, DNS, ports, and connection testing
• →Monitor and investigate IoT device communication and connectivity
• →Assist with the configuration, testing and deployment of IoT devices and sensors
• →Analyse application and device logs to identify potential causes of incidents
• →Maintain accurate incident records and technical documentation
• →Follow established troubleshooting procedures and escalation processes
• →Assist with technical checks during pilot deployments and field installations
• →Communicate with internal teams and, when required, provide technical guidance to customers and partners
• →Contribute to improving troubleshooting procedures, documentation, and monitoring processes

This position provides an opportunity to develop practical experience across:

• →IoT platforms and connected devices
• →SQL and database operations
• →Logs and system monitoring
• →Networking and connectivity diagnostics
• →Hardware and sensor troubleshooting
• →Cloud-based platforms and integrations
• →Technical support and incident management

• Bachelor’s degree, ongoing studies or technical education in Computer Science, IT, Electronics, Telecommunications, Engineering, or a related field
• 1 to 3 years of experience in technical support, IT operations, networking, databases, or a related technical environment (We could also examine a strong graduate, who is willing to learn)
• Strong interest in IT systems, IoT, networking and technical troubleshooting
• Basic knowledge of SQL and relational databases
• Ability to understand and work with logs and structured technical data
• Basic understanding of TCP/IP networking and connectivity concepts
• Analytical mindset and willingness to investigate problems systematically
• Good attention to detail and ability to identify inconsistencies in data or system behaviour
• Ability to learn new technologies and technical systems quickly
• Good communication skills in Greek and English, written and verbal
• Comfortable working collaboratively with more experienced engineers and cross-functional teams

And (above all)

• A respecting attitude towards all stakeholders

• Exposure to IoT, embedded systems, sensors, GSM/LTE, MQTT, or other communication protocols
• Previous internship, university project or part-time experience in technical support or IT operations
• Familiarity with monitoring or ticketing systems