Senior Medical Assistant (South San Francisco)

At Human Longevity Inc. (HLI), we are on a mission to redefine the future of healthcare. We combine cutting-edge genomics, artificial intelligence, and big data to build the world's most advanced database of human health data, including whole genome, phenotype, and clinical information. By applying the power of machine learning, we’re unlocking new ways to understand and improve human health.

Founded in 2013 by pioneers in genomics and stem cell therapy, HLI is in the heart of San Diego (South San Francisco), CA, and has expanded globally. As we continue to grow, we are pioneering a new era of longevity and preventive healthcare, offering advanced health solutions and personalized care through our state-of-the-art HLI Clinic centers.

Joining our team means becoming a part of a transformative, fast-paced company where innovation, collaboration, and cutting-edge science are at the forefront of everything we do. As a Medical Assistant, you’ll be supporting a team that is passionate about improving lives and revolutionizing healthcare. You’ll get to work in an environment that blends clinical expertise with futuristic technology, with the opportunity to grow professionally alongside some of the brightest minds in healthcare.

• →Client Interaction & Coordination: Be the welcoming voice of HLI, routing calls promptly and efficiently while managing client schedules and appointment follow-ups.
• →Support the Medical Team: Coordinate results reviews and post-visit planning with the HLI clinical team, ensuring clients receive timely updates and personalized care.
• →Own the Client Experience: Lead the client throughout the HLI clinical visit and coordinate the final wrap-up phase making sure clients feel confident in their care and are equipped with next steps for their health journey.
• →Confidentiality & Trust: Maintain client privacy with the utmost discretion and integrity, keeping all medical and personal information strictly confidential.
• →Administrative Excellence: Stay organized by managing both electronic and paper records, tracking diagnostic kits and specimens, and ensuring seamless office operations.
• →Flexible Support: Provide after-hours and weekend assistance as needed, ensuring our clients always receive top-notch service.

• 5 plus years of experience as a Medical Assistant, including 3 years of phlebotomy experience
• Certified Medical Assistant
• Phlebotomy Certification (CPT)
• High School Diploma required, Bachelors Degree preferred
• Knowledge of HIPAA compliance regulations
• Proficiency with Electronic Health Records (EHR) systems such as Veradigm
• Outstanding communication skills, both verbal and written, with the ability to adapt to various audiences
• Proven ability to maintain confidentiality and discretion in a medical environment
• Strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities simultaneously
• A collaborative, team-oriented approach to problem-solving and service

• A customer-centric mindset, with a knack for anticipating needs and providing exceptional service
• Independent work ethic with minimal supervision
• Strong Microsoft Office skills and familiarity with Salesforce, Microsoft Office, DocuSign / Adobesign, and Proficiency with macOS.

• Collaborative open office environment with access to cutting-edge healthcare tools
• Opportunity to work across multiple locations, with flexibility for after-hours or weekend support when needed
• Physical demands include the ability to sit, stand, bend, and kneel for extended periods, as well as lift up to 25 pounds

At Human Longevity, Inc., we're committed to creating a healthier world through innovation, collaboration, and a deep understanding of human health. Our advanced technology and research drive us to unlock the potential for longer, healthier lives, and we want you to be part of that journey.