Claims Support (009-01320)

• →Handle and support claims lodgement and management from initial notification through to resolution.
• →Liaise directly with our Account Brokers and insurers throughout the claims lifecycle, providing updates and responding to enquiries.
• →Prepare, review and maintain claims-related documentation and correspondence.
• →Follow up insurers, assessors and other relevant parties to ensure claims progress in a timely manner.
• →Liaise directly with our Claims Management Team and interpret policy wordings, Product Disclosure Statements (PDS) and other insurance documentation to support claims handling.
• →Maintain accurate and up-to-date claims records within broking systems.
• →Identify missing information or documentation and coordinate with clients to obtain what is required.
• →Provide administrative and operational support to the broader broking team as required.
• →Ensure all claims activities and client communications are handled accurately, professionally and within required timeframes.

• At least 3 years of experience with claims lodgement and claims management, covering both commercial and domestic claims.
• Experience managing client correspondence and communication throughout the claims lifecycle.
• Hands-on experience using Insight, or similar insurance broking platforms.
• A sound understanding of insurance policy wordings and PDS documents.
• Excellent attention to detail, with the ability to accurately manage claims information, documentation and records.
• Strong client communication skills, with the ability to communicate clearly, professionally and empathetically with clients during the claims process.
• Strong follow-up and organisational skills, with the ability to manage multiple claims and priorities.
• The ability to work independently while keeping clients, brokers and other stakeholders appropriately updated.

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)