Technical Business Analyst (005-0503)

• →Elicit customer requirements using a range of tools and techniques as appropriate.
• →Critically evaluate requirements gathered from multiple sources, reconcile conflicts, deconstruct complex information into more easily accessible details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• →Translate requirements into technical/functional requirements of our platform and prepare documentation for business processes and product configuration.
• →Design and implement insurance products and claim data models based on customer requirements.
• →Utilise tools within our platform to build user interfaces and user journeys for insurance products according to customer requirements.
• →Utilise scripting language within our platform to implement business rules and financial calculations.
• →Prepare testing documentation (as appropriate) and perform system testing and integration testing to ensure your project solution meets agreed requirements.
• →Support customer testing.
• →Analyse data conversion requirements and define data transformation and mapping as required.
• →Facilitate discussions with stakeholders (both technical and business focussed of varying degrees of seniority), preparing presentations and visual/written interpretations for customer projects.
• →Produce and manage client-facing documentation and maintain/update documents for system and business processes.
• →Act as the customer liaison and represent the company on customer sites as and when required.
• →Manage and provide resolutions to customer enquiries within the project.
• →Coordinate with the internal team and third parties/customer for successful project delivery.
• →Manage changes to the project scope, project plan and project costs.
• →Report on project progress to customers and company management and escalate issues for resolution.
• →Identify projects risks and mitigation techniques.
• →Create and maintain project documentation including change requests, risk register and project tracking reports.
• →Collaborate with our development team to spec and design new features for our platform.
• →Provide knowledge and technical assistance to other members within the Implementation Consultant team.
• →Support and contribute to the company’s best practices.
• →Comply with company policies and procedures on information security

• A thorough understanding of the full software development project lifecycle
• Experience within a business analyst or technical business analyst role
• Should be proficient in using C+++ and Java
• Experience in general insurance relating to policy and or claims functions (highly desirable)
• Experience in creating a range of documentation, including but not exclusive to business requirements, process maps and technical specifications.
• Commercial experience working in both waterfall and agile methodologies.
• Experience working with and configuring large and/or complex software packages
• An understanding of relational databases
• Proven stakeholder management skills
• Strong customer-facing and communication skills
• Demonstrable experience in having difficult conversations with stakeholders
• Solid organisational skills, including attention to detail and multitasking skills
• A company approach to your work. Demonstrable experience of having contributed outside of your immediate role.
• Degree qualified or equivalent commercial experience
• Configuration, scripting, and logic experience

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)