Client Success Manager

A fast-growing Shopify Plus specialist agency working with some of Australia's most well-respected brands is looking for a Client Success Manager to own delivery across multiple client projects and retainers, ensuring they land on time, on budget, and to a high standard.

You'll be the primary point of contact for clients, guiding e-commerce growth strategy alongside project delivery, and working closely with internal design and engineering teams.

• →

  Own multiple concurrent client projects/retainers end to end

• →

  Act as primary client contact, gathering requirements and setting expectations

• →

  Identify and guide e-commerce growth levers: CRO, AOV, retention, revenue

• →

  Establish and monitor timelines, milestones, and deadlines

• →

  Collaborate with leadership on project budgets and financial tracking

• 3+ years in an agency environment, strong project delivery track record

• Experience with Shopify or e-commerce platforms

• Strong negotiation, influencing, and stakeholder management skills

• A background or strong interest in design/UX principles

• Excellent written and verbal communication, high attention to detail

Hybrid working, genuine ownership of client relationships, and exposure to some of Australia's best DTC brands.