Customer Success Manager

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team.

We are hiring a highly proactive and strategic Customer Success Manager (CSM) to manage and grow a portfolio of B2B clients. This is a client-facing role focused on driving campaign performance, optimizing outbound strategies, and building long-term partnerships.

You will act as the bridge between clients and campaign execution—owning results, improving performance, and ensuring consistent delivery of high-quality leads.

• → Act as the primary point of contact for 30–40 B2B clients
• → Build strong, long-term client relationships based on trust, transparency, and performance
• → Lead regular client check-ins to review results, gather feedback, and align on strategy
• → Develop a deep understanding of each client’s business model, ICP, and lead generation goals
• → Design and execute outbound cold email campaigns aligned with client objectives
• → Write compelling, high-converting cold email copy
• → Segment target audiences to maximize campaign relevance and performance
• → Monitor deliverability, inboxing, and campaign health
• → Apply best practices to minimize bounce rates and avoid spam filters
• → Analyze campaign performance and identify optimization opportunities
• → Continuously improve campaigns through A/B testing and iteration
• → Refresh messaging to prevent audience fatigue
• → Proactively identify and resolve issues before escalation
• → Drive client satisfaction, retention, and referrals
• → Represent the company with professionalism and commercial awareness

• Proven experience in lead generation
• Proven experience in outbound sales

• Hands-on experience with cold email, LinkedIn outreach, or cold calling
• Strong understanding of B2B sales funnels and lead generation strategies
• Experience managing multiple clients or accounts simultaneously
• Excellent communication and client management skills
• Strong analytical thinking and problem-solving abilities
• Comfortable working in a fast-paced startup environment
• Technical Tools Experience (Preferred): Airtable, Smartlead, Instantly, Apollo, Clay

• Experience working in a B2B lead generation agency
• Background in managing high-volume client portfolios
• Advanced knowledge of email deliverability and outbound infrastructure