Director of Commercial Strategy

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
As a member of the properties Executive Committee, the Director of Commercial Strategy is a highly visible role with exposure to Senior and Corporate leadership.

The Director of Commercial Strategy (DCS) has direct oversight of the hotel Sales and Marketing, Revenue Management, Events and Marketing functions of the hotel.  This position leads hotel level sales, revenue, events and marketing personnel, as a team, to effectively carry out the strategies to ensure the hotel meets company goals and maximizes hotel revenue.

REPORTS TO:  The DCS position reports to the Hotel General Manager with oversight from the Regional Revenue Team.

DIRECTS REPORTS TO THIS POSITION:

• Director of Group Sales
• Director of Events
• Revenue Manager
• Marketing Manager
• Transient Sales Manager

RESPONSIBILITIES INCLUDE: 

• Develop the annual business plan and oversee execution of tactics.
• Sales and Marketing P&L management
• Revenue forecasting and development of both short term and long term business strategies.  Ensuring accurate annual revenue budgets and monthly forecasts are produced that support revenue goals of the hotel and outgrow the competition.
• Training and supervision of; sales managers, events managers, revenue manager and marketing manager.
• Assign responsibility and quantifiable goals to Director level reports and ensure performance aligns with hotel strategy.
• Ensure the entire revenue team of the hotel fully participates in carrying out the strategies to ensure each revenue generating department of the hotel is successful. 
• Build and foster relationships with managers in sales, catering, revenue and marketing to create an effective revenue team at the hotel.
• Oversee the production and execution of a marketing plan for the hotel and ensure marketing efforts are evaluated for their effectiveness in driving revenue.
• Act as the senior customer facing representative for all current and prospective clients, including, but not limited to site inspections and customer entertainment.
• Interface with ownership to highlight current performance and future positioning
• Develop tactics using sound revenue management and commercial strategy that increase ancillary (outlet, recreation, A/V, golf, spa, etc.) revenues.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  

• 4 years as a manager in the hotel industry with relevant experience in the revenue or sales management discipline.
• Strong organization and analytical skills
• Innovative thinker that will challenge business processes and concepts in order to drive results.
• Clear, concise written and verbal communication skills
• Demonstrated ability to bring people together to work as a team and ensure success.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Comfortable with sales and revenue systems/programs.
• Intermediate or expert skill level in the use of the Microsoft Office suite of products