Public Areas/Mini Bar Attendant

The Opportunity: 

Hotel Daphne seeks an enthusiastic Housekeeping Room Attendant to join the team! You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are:

Located in the charming Houston Heights neighborhood, Hotel Daphne is the latest project from Austin’s acclaimed hospitality group Bunkhouse Hotels. With 49 rooms, it’s an inviting escape in a residential neighborhood on the rise.

Hotel Daphne features an all-day restaurant and bar, a library/small private events space, and a lobby retail shop signature to the Bunkhouse brand. 

We’re Proud to Offer Exceptional Benefits, which Include:

·                 Medical, Dental, Vision, 401K with company match

·                 Complimentary & Discounted Nights, Friends & Family Room Rates

·                 Free parking

·                 Generous Paid Time Off

·                 Work-life benefits including wellbeing initiatives such as a complimentary Headspace

·                 Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Role:

The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of company policies, procedures, and expectations. All team members are expected to greet guests in close proximity and make each feel important by providing a genuine welcome.

A Public Areas & Mini Bar Attendant must develop and maintain the company's culture, values, and reputation in the public eye and with all team members, guests, vendors, and partners.

·Ensure the cleanliness, organization, and presentation of all public areas, exterior spaces, and Back of House areas throughout the property

· Consistently offer professional, friendly, and engaging service to guests and team members

· Complete all assigned shift checklists and daily assignments

· Enter guest rooms during stays and after departure to replenish, inventory, and account for mini bar consumption

· Accurately record mini bar charges and maintain proper inventory controls

· Stock and organize mini bar inventory and supplies according to established standards

· Communicate maintenance concerns, safety hazards, and repair needs to the appropriate manager or supervisor

· Accommodate guest requests for housekeeping items or additional supplies in an expedient and courteous manner

· Cleans assigned guest rooms as directed, ensuring all work meets hotel standards while supporting occupancy demands and operational requirements.

· Maintain inventory of linens, cleaning supplies, guest amenities, and mini bar products to ensure adequate par levels

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position.

Qualifications:

High school education preferred

· One (1) year related experience in hospitality or service industry preferred

· Must be able to speak, read, write, and understand the primary language(s) of the workplace

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

· Ability to write routine reports and correspondence

· Ability to speak effectively before groups of employees or guests

· Basic computer skills and ability to learn hotel operating systems

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.