Team Leader - AR

Main Duties

·      Ensures all documents related to the section including Sales and Office Rental contracts, group orders and amendments are properly filed for reference.

·      Maintains an up-to-date alphabetical “Open Accounts” for Accounts Receivable.

Customer Service

·      Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

·      Ensures all employees provide a courteous and professional service at all times.

·      Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

·      Maintains positive guest and colleague interactions with good working relationships.

·      Understands thoroughly Hyatt International objectives in managing Account Receivables so as to provide an effective system to track Accounts Receivables.

·      Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

·      Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

·      Provides a summary of the aging report required by the Accounting and Control division to prepare monthly reports.

·      Provides Sales and Marketing employees and Heads of Department with information necessary for them to manage their customers.

·      Processes all charges and credits to City Ledger, in a timely manner.

·      Be fully conversant with the credit policy and procedures.

·      Ensures that all transfers to City Ledger through Night and Income Auditors do agree with the control account.

·      Prepares and forwards to the Director of Finance for review and signature all City Ledger adjustments that need to be made before either inputting them through the Sales Ledger, or before they are posted by the Front Office Clerk-Cashier.

·      Ensures the accuracy of all charges and credits posted to the individual accounts.

Operational (continued)

·      Processes invoices/folios promptly and to render interim and monthly statements and follow-up letters on a timely basis.

·      Ensures that the posting of invoices and settlements is up-to-date and that payments are correctly aged.

·      Ensures that returned checks are recorded in the City Ledger, that unapplied credit balances are reconciled and that minimal variances in payments are cleared at the time of receipt.

·      Reconciles accounts receivable trial balances and General Ledger control accounts each month and to insure accurate aging.

·      Monitors and maintains support of all advances deposits and to balance them to the general ledger at month-end.

·      Maintains one up-to-date alphabetical open accounts file for joint use by both Accounts Receivable and the Credit manager.

·      Ensures that room rate charges to travel agents are in accordance with the contract.

·      Ensures that group billings are completed as per contract.

·      Initiates payment of travel agents commissions on the basis of verified computer reports.

·      Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.

·      Develops Accounting Clerk to work following the operational, financial, administrative philosophies.

·      Through hands-on management, supervises closely all Accounting Clerk in the performance of their duties in accordance with policies and procedures and applicable laws.

·      Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.

·      Develops and assists with training activities focused on improving skills and knowledge.

·      Monitors employees’ morale and provides mechanisms for performance feedback and development.

·      Assists to conduct annual Performance Development Discussions with employees if required and supports them in their professional development goals.

·      Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

·      Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

·      Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Other Duties

·      Attends and contributes to all training sessions and meetings as required.

·      Is knowledgeable in statutory legislation in taxes, employee and industrial relations.

·      Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.

·      Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.

·      Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.

·      Ensures high standards of personal presentation and grooming.

·      Responds to changes in the Accounting function as dictated by the industry, company and hotel.

·      Carries out any other reasonable duties and responsibilities as assigned.