Operations Supervisor

Company Summary:

illumynt provides comprehensive IT asset management services for organizations and corporations. In this business line, we provide value-added services including logistics management, equipment refurbishment, data erasure, product remarketing, sales, revenue sharing, and reporting for our clients. We are headquartered in Burlington, MA with business operations around the world, including Asia, India, Europe, and Latin America.

illumynt is also engaged in the business of wholesale distribution of technology equipment including computers, computer components and peripherals, networking and telecommunications hardware, and other electronic products. We obtain supply on consignment and through direct purchase from end users, large manufacturers (OEM’s), and distributors who find themselves with excess inventory. We re-sell those products to end users, other OEM’s, distributors, resellers, and brokers worldwide.

Position Summary:

The Operations Supervisor is responsible for overseeing daily operations within the white-label area, ensuring orders are processed, packaged, labeled, and shipped accurately and in accordance with customer-specific requirements. This role leads hourly associates, drives continuous improvement initiatives, and ensures customer service, productivity, and quality goals are consistently achieved.

Responsibilities will include but not be limited to:

• Manage inbound receiving, unloading, put-away, replenishment, and inventory processes.
• Oversee outbound order fulfillment, picking, packing, staging, and shipping operations.
• Ensure on time and accurate shipment of customer orders.
• Monitor warehouse KPIs, including productivity, order accuracy, inventory accuracy, dock-to-stock time, and shipping performance.
• Develop and implement process improvements to increase efficiency and reduce operating costs.
• Lead, coach, and develop warehouse team members.
• Schedule labor based on business volume while controlling overtime and labor expenses.
• Ensure compliance with OSHA regulations, company safety policies, and warehouse best practices.
• Conduct regular safety meetings, audits, and incident investigations. 
• Manage warehouse equipment, facility maintenance, and vendor relationships.
• Ensure compliance with quality standards and customer requirements.
• Prepare operational reports and present performance metrics to senior management.

Qualifications

• Bachelor’s degree in supply chain management, Business Administration, Logistics, or a related field preferred.
• 2-5 years of warehouse operations experience, including leadership responsibilities.
• Experience managing both inbound and outbound distribution operations.
• Strong knowledge of Warehouse Management Systems (WMS), ERP systems, and Microsoft Office Suite.
• Experience with Lean, Six Sigma, or continuous improvement methodologies is preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and leadership abilities.
• Ability to work in a fast-paced distribution or manufacturing environment.

Required Skills

• Warehouse Operations Management
• Inventory Control
• Logistics & Distribution
• Team Leadership
• Labor Planning
• KPI Management
• Process Improvement
• Budget Management
• OSHA & Safety Compliance
• Customer Service
• Root Cause Analysis
• Continuous Improvement
• WMS/ERP Systems
• Data Analysis
• Conflict Resolution

Key Performance Indicators (KPIs)

• Order Accuracy
• On-Time Shipping Rate
• Inventory Accuracy
• Dock-to-Stock Time
• Order Cycle Time
• Labor Productivity
• Warehouse Cost per Order
• Safety Incident Rate
• Employee Retention
• Customer Satisfaction

Physical Requirements

• Ability to walk the warehouse floor for extended periods.
• Occasionally lift up to 50 pounds.
• Ability to work in varying warehouse temperatures.
• Flexibility to work evenings, weekends, or peak-season schedules as needed.