Operations Manager, Global Strategic Accounts

(united States)Remotemid

OperationsOperations Manager

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Quick Summary

Key Responsibilities

set program goals, define what success looks like, give clear guidance on live events (what to present, when, and how), and align coaches' work to account strategy.

Technical Tools

OperationsOperations Manager

Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 230 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visit www.thriveglobal.com.

Hire, onboard, manage, and develop the global team of Wellbeing Coordinators.
Set clear responsibilities and expectations, give regular feedback, and address performance concerns.
Lead the contract coaching team day to day: set program goals, define what success looks like, give clear guidance on live events (what to present, when, and how), and align coaches' work to account strategy.
Assign and schedule coaches across coaching, live sessions, and fitness classes.
Run regular team meetings and 1:1s with coordinators and coaches.
Manage workloads and coverage across regions and time zones.
Develop areas of specialty within the coordinator team while maintaining coverage for core responsibilities.

Own the delivery standards for how events, outreach, and results are scheduled, tracked, and reported across all regions. Approved regional flexibility sits within those standards.
Oversee the day-to-day delivery of campaigns, webinars, events, employee communications, coaching, and community activities.
Work with coordinators and coaches to turn the program roadmap into regional delivery plans, clear priorities, and operational goals.
Build the templates, checklists, and playbooks coordinators use to prepare and run scheduled activities, and hold the team accountable to them.
Maintain processes that support consistent delivery across regions.
Spot delivery issues early and coordinate a quick response for the client and participants.

Track team availability, coaching utilization, and upcoming delivery commitments so the Program Manager can plan against capacity.
Record what was delivered against contracted commitments and provide operational data to the Program Manager for client reviews.
Monitor how each type of program activity (workshops, movement classes, webinars, tabling) performs by region, and own decisions on regional programming mix within the roadmap. Bring recommendations that change the roadmap to the Program Manager.
Resolve day-to-day delivery issues. Flag requests that would change program priorities to the Program Manager, and changes to account scope or resources to the Account Director.
Maintain the account’s operational playbook, including procedures, onboarding materials, and escalation paths.
Maintain the team’s operational trackers and coordinate access to Thrive and client systems with IT and Security.

Partner with the Director, Coaching Operations, who owns coach certification, coaching methodology, quality standards, coaching product operations (booking and platform issues), coaching usage reporting, and coachee pipeline and retention. The Operations Manager owns coach leadership, live event guidance, program mix, and regional programming decisions.
Manage the day-to-day relationship and budget for coaching vendors and contractors, partnering with People and Legal on contracts and scope of work.
Manage the day-to-day business relationship with coaching vendors and contractors, partnering with People and Legal on contracts and scope of work.
Make sure assignments stay within each contractor’s agreed scope and route performance concerns through the appropriate channels.

Monitor service quality, participant feedback, and team performance.
Work with the Program Manager to address recurring delivery issues and bring regionalfeedback into future plans.
Improve workflows and team practices to make delivery more reliable and improve the participant experience.
Partner with the Director, Coaching Operations on coaching quality concerns.

Requirements

~1 min read

🌍 Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
🚀 Career Growth: Develop within the company and help shape our growth strategy.
💙 Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
💰 Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
🩺 Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
🌴 Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.

What We Offer

~1 min read

Base compensation for this role will likely fall in the $130,000-$160,000 range.

✓Please note: We provide a competitive mix of salary, performance bonus, and equity. The final offer amount will depend on factors like experience, expertise, and may differ from the range above. This range also excludes additional benefits, such as 401(k), and medical, dental, or vision insurance.