IT Support Engineer (MSP Onboarding & Projects)

The IT Project Engineer executes technical projects for new and existing managed services clients, including MSP onboarding, Microsoft cloud initiatives, infrastructure deployments, migrations, network upgrades, security implementations, and other professional services engagements.

This role is balanced between MSP onboarding and professional services work. The engineer must be comfortable discovering and documenting client environments, deploying MSP platforms, and transitioning clients to Service Delivery, while also independently completing projects involving Microsoft 365, Azure, Entra ID, Intune, Windows Server, networking, endpoints, security, backup, and related technologies.

Technical work is not complete until it has been tested, documented, and handed off with remaining items, risks, and next steps clearly identified. The engineer works closely with Project Managers, other engineers, Service Delivery, the Network Operations Center, vendors, and client contacts to complete projects accurately and in accordance with approved scopes of work.