L 2.5 Support Engineer

Job Title: L2.5 Support Engineer – IM Platform Experience: 5+ Years Job Description: • Provide L2.5 production support for Investment Management (IM) platforms • Manage incident response, troubleshooting, and resolution within defined SLAs • Support integrations with systems like Aladdin, SimCorp, Calypso, FactSet, or similar platforms • Monitor and maintain system stability, performance, and data flows • Work with API integrations and data pipelines across systems • Participate in 24x7 on-call support rotation Required Skills: • Strong domain expertise in Investment Management / Capital Markets (mandatory) • Experience with IM platforms or similar systems (Aladdin experience not mandatory) • Minimum 2+ years in L2.5 production support • Knowledge of data engineering concepts and API management • Exposure to Python or PL/SQL scripting • Familiarity with Kubernetes • Understanding of SDLC processes, Git/Bitbucket, and test automation Soft Skills: • Strong problem-solving and analytical skills • Good communication and stakeholder management