Customer Growth Executive

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Customer Growth Executive, you will own the growth, satisfaction, and retention of Tier 1 clients. Your focus will be on building trusted relationships, understanding client needs, and coordinating internal resources to drive measurable business outcomes. This role combines client advocacy, account management, and cross-functional collaboration to enhance client engagement and support Infobip’s long-term growth.

• →Build and maintain trusted relationships with assigned Tier 1 clients through regular engagement and strategic alignment
• →Act as the main point of contact for client business and technical needs, coordinating internal teams to resolve requests and escalations
• →Understand client structures and decision-making processes related to solution adoption
• →Deliver on quarterly KPIs, with a focus on Gross Profit, Margin %, and cross-sell growth
• →Collaborate with Customer Success on existing and future SaaS opportunities
• →Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup and configuration
• →Monitor account health and take action to minimize risk, in collaboration with Revenue Assurance
• →Analyze and forecast client traffic, proactively addressing issues to protect and grow revenue
• →Contribute feedback to improve internal tools such as Qlik and SuperUser
• →Maintain accurate records of client engagement and opportunities in Salesforce
• →Represent the client’s perspective internally to help shape Infobip’s customer experience
• →Mentor and support team members and new hires, contributing to team knowledge and development

• Experience managing Tier 1 or enterprise client relationships
• Strong account management and relationship-building skills
• Analytical mindset with the ability to interpret client data and traffic trends
• Ability to coordinate across multiple internal teams and stakeholders
• Solid understanding of SaaS and CPaaS business models
• Proactive, detail-oriented, and comfortable managing multiple accounts simultaneously
• Strong communication skills and a collaborative, mentoring mindset
• Fluent English, spoken and written

Read more about our hiring process.