Product Solution Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Infobip is a global communications platform used by businesses to reach their customers across SMS, email, WhatsApp, voice, and other channels — billions of messages a month, powered by a broad portfolio of APIs.

This team owns the developer and agent experience: how human developers — and increasingly, AI agents — discover, integrate with, and get value from the Infobip platform. That covers platform integrations (commerce platforms, CRMs, helpdesks), our APIs and SDKs, and new integration surfaces like MCP (Model Context Protocol) servers that let AI assistants such as Claude call Infobip capabilities directly inside their workflows.

You will be the technical owner of how Infobip's platform products get integrated in the real world — and how that experience evolves for both developers and AI agents. You'll co-create the implementation methodology for complex, large-scale integration projects, ensure it is adopted across global teams, act as the go-to expert across the API portfolio, and maintain a tight feedback loop between customer implementations and Product Management. This is a high-visibility role with aggressive timelines, working at company level across Product, Engineering, and customer-facing organizations

• →Co-create and own the product implementation methodology — design the process, craft the guidance, and drive adoption and continuous improvement across global teams
• →Act as the technical expert for our CPaaS platform: messaging APIs, integrations, and platform-level products
• →Design and evangelize agentic integration patterns: build and shape MCP servers, agent tools, and reference implementations that let AI assistants use Infobip APIs safely and effectively
• →Build demos, sandboxes, sample apps, and technical documentation that set the standard for how integrations should be done
• →Work closely with Product Managers to understand, influence, and validate the product roadmap using real implementation evidence
• →Support strategic customers and partners through complex integration projects — from architecture discussions to successful rollout
• →Collect structured feedback from implementations worldwide and channel it into Product Development
• →Enable internal teams and external developers: transfer knowledge, share best practices, and grow the technical community around the platform

• 3+ years in a technical, customer- or developer-facing role (Solutions Engineer, Product/Software Engineer, Developer Advocate, Integration Engineer or similar)
• Strong hands-on knowledge of modern APIs: REST, webhooks, authentication (OAuth 2.0, API keys), and at least one programming language well enough to build working integrations (e.g., Node.js, Python, Java)
• Experience with CPaaS, communications, or platform/SaaS integrations — you've connected real products to other people's systems
• Practical understanding of AI agent tooling: MCP, tool/function calling, LLM integrations — you've built something where an agent consumes an API
• Ability to move fluently between technical and business conversations, with customers and internally
• Experience shaping how work is done — processes, standards, best practices — not just executing them
• Comfortable working in a global organization across regions and time zones (we are HQ-based in Europe; overlap with CET business hours is required)

• You've participated in building or shippeing an MCP server, plugin, or app for an ecosystem (Claude, ChatGPT, Slack, HubSpot, IDE tooling, etc.)
• Experience with SDKs, developer portals, docs-as-code, or API marketplaces
• Experience with CPaaS platforms
• A track record of spotting innovative use cases and turning them into product or process improvements

Read more about our hiring process.