Mid Market customer growth Chapter Lead

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Chapter Lead responsible for defining professional standards and the working methodology within the chapter. Supports the resolution of complex problems and organizational issues that require a high level of expertise. Partners with Squad Leads and internal stakeholders to support chapter excellence, people development, and performance management.

• Strong functional expertise within the chapter competence
• Ability to solve complex problems and organizational issues
• Experience with people development, coaching, and feedback
• Ability to work closely with Squad Leads and internal stakeholders
• Experience supporting performance management and development planning
• Ability to support hiring, staffing, and succession planning
• Strong communication and coordination skills

• Define professional standards and working methodology within the chapter
• Support the resolution of complex problems or organizational issues
• Develop regional people strategy and coach individuals
• Nurture best practices and continuously look for new knowledge and practices
• Manage monthly, quarterly, and yearly feedback with chapter members
• Support chapter members’ performance management and functional goals
• Drive performance improvement programs and applicable disciplinary measures
• Support salary negotiations and promotions through the yearly IPC program
• Create and update employee development goals on a quarterly basis
• Conduct capability assessments and identify skill development initiatives
• Drive the hiring process and ensure chapter staffing and succession pipeline
• Serve as the main point of contact for internal stakeholders
• Ensure functional coherence through coordination, training, and knowledge sharing

Read more about our hiring process.