Platform Operations Junior Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Platform Operations Junior Engineer, you will support the operational backbone behind Infobip’s global communications platform. You will join a team that is evolving toward a broader operations model, with a focus on reducing operational silos, improving process efficiency, and using AI and automation to streamline repetitive work. The role combines technical administration, analytical thinking, troubleshooting, and collaboration with internal teams, partners, and customers.

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  Process platform provisioning requests and maintain connections across global telecom operators and partners

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  Troubleshoot platform issues across messaging channels and operational workflows

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  Collaborate with internal stakeholders, partners, and customers to resolve operational inquiries and ensure timely service delivery

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  Monitor operational patterns, identify inconsistencies, and support data-driven troubleshooting and process execution

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  Maintain internal documentation, databases, and operational procedures

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  Contribute to continuous improvement initiatives, including the adoption of AI tools and automation opportunities across operational processes

• Candidate with up to 1-2 years of relevant experience

• Technical mindset with interest in telecommunications, platform operations, or messaging technologies

• Comfortable working with operational processes, data analysis, and pattern recognition

• Experience or exposure to customer-facing, partner-facing, or coordination-based work is considered an advantage

• Familiarity with Excel or similar tools used for operational tracking and analysis

• Curious and proactive approach to learning new tools, systems, and workflows

• Practical use of AI tools in work, learning, or daily problem-solving

• Experience working with operational support, customer support, or back-office administration processes

• Exposure to routing operations, network operations, or telecom environments

• Understanding of telecom or messaging concepts such as Short Message Peer-to-Peer (SMPP), Signalling System No. 7 (SS7), or messaging routing

Read more about our hiring process.