Telecom Administrator

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Telecom Administrator, you will support the registration, control, and security of messaging traffic across multiple channels and regions. Your role is essential to ensuring compliant, high-quality traffic and a smooth experience for both customers and internal teams. You will work closely with suppliers, operators, and internal stakeholders to keep Infobip’s telecom operations running efficiently.

• →Manage and maintain the global sender registration database
• →Process customer sender registration requests directly with MNOs and suppliers
• →Ensure traffic security through content restrictions and template registration
• →Support region-specific and product-based registration processes
• →Order numbers (VLN/SC) and enable setup for two-way communication between customers and end users
• →Handle OTT traffic registration across channels such as WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, and others
• →Maintain accurate records and documentation of registration actions and processes
• →Collaborate with other departments to ensure compliance across defined processes
• →Support a strong internal and external customer experience by staying attentive to end-user needs
• →Participate in continuing education sessions to build knowledge of technical processes and tools

• Interest in telecom, messaging, or technical operations roles
• Strong attention to detail and record-keeping skills
• Ability to follow structured processes and compliance requirements
• Collaborative mindset with a focus on customer experience
• Willingness to learn technical tools and registration workflows

Read more about our hiring process.