IT User Support Specialist with French - Hybrid

OtherUser Support Specialist

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Overview

IT User Support Specialist with French - HybridAbout UsInfosys is a global leader in next-generation digital services and consulting.

Technical Tools

OtherUser Support Specialist

~1 min read

→Be a first point of contact for incidents and service requests logged by the end users
→Receiving, logging and managing tickets received via phone (around 40 calls per day) and emails
→1st line support – remote troubleshooting and resolution of IT problems related to end user devices, network, applications and computer peripherals
→Prioritize requests and incidents based on impact and urgency by selecting severity level
→Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
→To maintain a high degree of customer service for all support queries and adhere to all service management principles
→Creating and updating support documentation and knowledge base articles to assist other support staff and end users

~1 min read

Excellent written and verbal communication skills in French and English
Strong active listening skills and ability to work independently
A big advantage will be prior IT support experience related to passord reset, software installation and general user management
Basic understanding of computers, network, software, mobile devices and cloud based technologies
Ownership, responsibility and critical thinking