Butler Assistant

We are seeking to recruit a Butler Assistant to join our growing team at Iniala Valletta. Reporting to the Head Butler, the successful candidate will contribute to delivering a highly personalised, discreet, and refined guest experience throughout the entire guest journey. 

This role is suited to service-oriented individuals with strong guest relations skills, a high level of professionalism, and a genuine willingness to learn and develop within a luxury hospitality environment. 

• →Greet and welcome guests in a warm, professional, and engaging manner, in line with operational standards. 
• →Respond promptly, courteously, and efficiently to guest enquiries, requests, and concerns, ensuring timely resolution and follow-up. 
• →Deliver a personalised service experience, anticipating guest needs and preferences throughout the stay. 
• →Assist during guest arrivals and departures, including offering welcome refreshments and handling guest luggage. 
• →Prepare guest room arrangements and amenities prior to arrivals, ensuring rooms meet established presentation and quality standards. 
• →Ensure in-house guest rooms are appropriately serviced during the morning and turn-down shifts in coordination with Housekeeping. 
• →Monitor minibar set-up and ensure items are replenished, refreshed, and presented according to established standards. 
• →Organise and monitor inventory levels, reporting low stock, expiry dates, or quality concerns to the Head Butler or Butler Supervisor. 
• →Assist with in-room dining service, including the set-up and service of private lunches, dinners, and canapé events. 
• →Prepare and organise all necessary equipment and items for guest excursions and off-property activities. 
• →Maintain up-to-date knowledge of the hotel’s dining outlets, menus, and service offerings. 
• →Maintain accurate awareness of guest food preferences, dietary requirements, and allergies, ensuring these are communicated appropriately. 
• →Maintain detailed knowledge of guest preferences and special requests. 
• →Communicate clearly with guests regarding daily schedules, preferred service times, and room servicing arrangements. 
• →Collaborate closely with all departments to ensure seamless operations and a consistent, high-quality guest experience. 
• →Uphold strict standards of guest confidentiality and handle sensitive information with discretion and professionalism. 
• →Carry out other job-related duties as assigned in support of hotel operations. 

• Previous experience in a hospitality role, preferably within a luxury or high-end establishment. 
• A valid Food Handling Certificate is considered an asset. 
• Excellent verbal communication skills in English. Knowledge of additional languages is considered an asset. 
• Strong organisational skills, with the ability to prioritise and manage multiple tasks simultaneously. 
• Exceptional attention to detail. 
• A positive attitude and the ability to remain composed in a variety of situations. 
• Demonstrated ability to work both independently and collaboratively within a team. 
• Impeccable personal presentation and grooming standards. 
• A strong commitment to delivering consistently high levels of guest service. 

• Ability to perform a physically active role, including standing and walking for extended periods of time and regularly lifting and handling items such as luggage and trolleys. 

• Required to work shifts, including weekends and public holidays.