Front Office Executive

We are seeking a Front Office Executive to be the first point of contact for our guests and to deliver a warm, professional, and personalised welcome. The role is responsible for managing arrivals and departures, handling guest enquiries, and ensuring a seamless experience throughout the guest journey.

The ideal candidate has excellent communication skills, strong attention to detail, and a genuine passion for delivering exceptional hospitality within a luxury environment.

• →Welcomes guests with a warm, polished, and professional demeanour, consistently reflecting the standards of luxury hospitality.. 
• →Delivers personalised and attentive service, anticipating and responding to individual guest needs and preferences.
• →Handles guest enquiries, concerns, and special requests promptly, discreetly, and professionally.
• →Manages guest arrivals and departures efficiently, ensuring a smooth process in line with established standard operating procedures.
• →Conducts guest registration accurately, verifying reservations and personal details with attention to detail.
• →Processes payments and issues invoices with a high level of accuracy and as in line with established procedures.
• →Provides knowledgeable recommendations on hotel facilities, services, and local attractions.
• →Assists guests with travel arrangements, restaurant reservations, and bespoke requests.
• →Supports the Guest Experience and Reservations department as required to ensure service continuity.
• →Coordinates closely with internal departments to deliver a seamless and consistent guest experience.
• →Acts as a central point of communication between guests, hotel departments, and external partners.
• →Communicates important guest-related information clearly and in a timely manner to relevant teams.
• →Manages telephone calls, emails, and messages efficiently, maintaining a professional tone at all times.
• →Ensures the lobby area remains welcoming, presentable, and well maintained, including supporting lobby bar operations where required.
• →Assists with administrative tasks, including report preparation, updating guest profiles, and managing hotel and restaurant reservations.
• →Actively promotes hotel amenities, services, and special offers to enhance the guest experience and maximise revenue.
• →Identifies and capitalises on opportunities for room upgrades and additional services.
• →Adherence to Forbes, brand, and service quality standards at all times.
• →Maintains organised and accurate records and files in line with company standards.
• →Undertakes Night Auditor duties when working night shifts
• →Carries out other job-related duties as assigned in support of hotel operations.

• A minimum of 2 years' experience in a similar role, preferably within a luxury hotel or high-end hospitality environment.
• Excellent communication skills, with fluency in spoken and written English. Proficiency in other languages will be considered an advantage.  
• Proficient in using computer systems and Microsoft Office suite. A working knowledge of Opera (PMS) is considered an asset.
• Impeccable grooming and presentation with a strong focus on attention to detail.
• Exceptional interpersonal skills with the ability to build rapport with guests and colleagues alike.
• Outstanding problem-solving skills and ability to handle challenging situations with composure.
• Strong organisational skills with an ability to multitask effectively.
• A commitment to delivering a high level of guest service.

• The role requires prolonged periods of standing at the front desk and in guest-facing areas.

• Required to work shifts, including weekends and public holidays.  

• Competitive salary package.
• Private health insurance 
• Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions. 
• Free meals provided during shifts. 
• State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area. 
• Sponsorship of work permit costs. 
• High-quality training and development programmes to enhance your skills. 
• A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change. 
• Exciting opportunities for career growth and progression within our global network of restaurants and hotels. 
• A diverse and inclusive environment where everyone is valued.