Customer Success Manager - Dutch & English Speaker (remote)

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  Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.

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  Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices.

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  Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth.

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  Gathering customer feedback to advocate for platform enhancements with product and engineering teams.

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  Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives.

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  Fluency in both English and Dutch languages.

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  Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology.

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  A background or strong affinity within the education sector, coupled with enthusiasm for education and technology.

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  Strong technical aptitude and familiarity with CRM and project management tools.

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  Excellent verbal and written communication skills with the ability to adapt tone and influence senior stakeholders empathetically.

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  A results-driven mindset with a strong capacity to prioritize tasks in a fast-paced environment.

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  A Bachelor’s degree

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.