Claims Representative III, Senior Inside Investigator, Investigative Services Unit

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

We’re looking for a Claims Representative III, Senior Inside Investigator, Investigative Services Unit to join our growing team!

In this role, you will analyze and investigate moderate to high levels of complexity for all lines of business but most importantly property claims.  There will also be a focus on entering data into our metrics-tracker program.

• →Use our Fraud Detection Software to detect suspicious claims.
• →Review and analyze claims for suspected fraud and determine the type and scope of investigation required.
• →Utilize loss control tools and gather essential information from all possible resources to recommend further investigation or close non-suspicious tasks.
• →Conduct investigations from all parties involved by telephone and using internet technology.
• →Document the investigations by collecting and securing proof of fraudulent activities.
• →Analyze gathered information and evaluate evidence.
• →Contact Police departments to pursue further information when necessary.

• Minimum of 5 years of experience in property claims handling or equivalent experience in an investigation role.
• University degree or Law Enforcement background is an asset
• Good communication and presentation skills.
• Natural sense of curiosity, persistence, and the ability to conduct detailed research.
• Strong critical thinking and problem-solving skills.
• Solid knowledge of insurance trends, developments, and current regulations.
• Ability to work under pressure and handle multiple stakeholders while meeting tight deadlines.
• Advanced user of standard desktop tools.
• Bilingual (French and English) considered an asset.

Posting expires October 28, 2026 11:59 PM EST.

This role is eligible for employee referral bonus. #myReferrals1000

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We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.