Customer Service & Inside Sales Support Representative

Our Customer Service team is at the center of our branch operations. You’ll be the person customers can count on when they call or walk through the door—helping with orders, answering questions, coordinating deliveries, and making sure their needs are taken care of from start to finish.

• →Welcome and assist commercial and residential customers who visit the branch
• →Answer incoming customer calls and assist customers with questions, orders, and requests
• →Enter customer orders accurately into our computer system
• →Provide customers with product information, pricing, order status, and availability
• →Assist Outside Sales Representatives and Branch Management with customer orders and requests
• →Coordinate customer deliveries and communicate delivery information to customers
• →Follow orders through the shipping and delivery process
• →Communicate with warehouse, shipping, delivery, purchasing, and other departments to ensure customer needs are met
• →Resolve customer questions and issues quickly and professionally
• →Maintain accurate paperwork, order information, and department communication
• →Follow up with customers when needed to ensure orders are completed accurately and on time
• →Manage multiple customer requests and priorities in a fast-paced branch environment
• →Build positive, professional relationships with customers and coworkers

We’re looking for someone who takes pride in taking care of people and getting things done.

The ideal candidate will:

• Have excellent customer service and communication skills
• Be comfortable answering phones and working directly with customers
• Have professional phone etiquette
• Be organized and detail-oriented
• Be able to multitask and prioritize in a fast-paced environment
• Have a strong sense of urgency and follow-through
• Be dependable and team-oriented
• Be comfortable working with computers and learning new systems
• Be proficient in Microsoft Office
• Have a High School Diploma or equivalent
• Have previous customer service, order entry, inside sales support, building materials, construction, contractor supply, or related experience preferred

If you’re someone who enjoys helping people, staying organized, solving problems, and keeping things moving, we’d love to hear from you!

EOE/M/F/V/D