IT Technician - Grand Canyon South Rim

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring an IT Technician to Live. Work. Explore. at the south rim of the Grand Canyon!

• On-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Responsible for maintenance of computers and peripheral equipment throughout the property including, but not limited to desktops, laptops, tablets, point-of-sale, printers, monitors and payment terminals.• Checks Department support ticket queue frequently and assigns and completes IT helpdesk tickets throughout scheduled shifts.• Works alone and with colleagues in the day-to-day operation of the computer facilities and IT operations throughout the property.• Required to serve in an on-call duty rotation for after-hours/non-business hours support, and to assist with coverage as needed.• Helps to ensure integrity of applications, files, documents, backups and databases.• Keeps and maintains records and logs for various systems, as required.• Assists with training of new IT Technicians as required.• May be assigned to act as primary technical contact for the property if and when IT Management is unavailable or off-property.• Assists colleagues and management with decisions on proper troubleshooting and corrective action procedures when needed.• Works with vendors and software and hardware support personnel as needed.• Installs and maintains desktop computers, laptops, printers, phones, point-of-sale, peripherals, and software as needed.• Works in conjunction with IT Management to maintain and troubleshoot network systems.• Other duties as assigned.

Desired Qualifications:• Proficiency and experience with technical troubleshooting of various systems.• Background in hospitality point-of-sale systems.• Experience with/understanding of Payment Card Industry (PCI-DSS) compliance requirements and standards.• Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint).• Experience with POTS and VoIP Telephone Systems and voicemail.• Functional knowledge of computer hardware and components.

Required Qualifications:• Must possess a valid Driver’s License• Must be willing to convert to an AZ Driver’s License within 90 days and comply with the Xanterra South Rim Company Vehicle Policy.• Must be at least 19 years old.

Physical Requirements include:

Frequently: Stand, walk, handle, squat/kneel, bend, lift/carry up to 100lbs.

Occasionally: Sit, reach, climb, crawl, lift/carry over 100lbs, push/pull up to 100lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.