Guest Services Supervisor

Description

We are looking for a friendly, service-focused Guest Services Supervisor to join our team at Courtyard San Diego Gaslamp/Convention Center! In this role, you will oversee daily front desk operations, support and coach team members, and ensure every guest receives a welcoming and seamless experience. You will help maintain brand standards, resolve guest concerns, and serve as a key point of contact for team members, vendors, and guests.

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors 
• Prepares all necessary reports during each shift for the management team
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards 
• Assist in creating and distributing the team member schedule in a timely manner 

• Highly motivated team player with strong initiative and desire for achievement 
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.