35mo ago

Royal Caribbean - Front Desk Manager

worldwide·ROYAL CARIBBEAN GROUPRemotemid

OtherAdministrative & OfficeFront Desk Manager

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Quick Summary

Requirements Summary

Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field required.

Technical Tools

OtherAdministrative & OfficeFront Desk Manager

What We Offer

~2 min read

✓Manages a team that excels in delivering industry leading service to our individual, international and group guests.

✓Responsible for assisting the Guest Services Manager and playing a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement.

✓The Front Desk Manager maintains current working knowledge of customs and immigration regulations and procedures in order to support the Guest Administration Officer.

✓Able to participate in the boarding process by reviewing immigration documentation such as passports and Visa to determine validity of documents.

✓Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues, in order to optimize positive guest comments and ratings of the overall Guest Services operation.

✓Front Desk Manager is responsible for developing a balanced front desk schedule per voyage, taking into consideration proper coverage during the peak times and slow port afternoons.

✓Assists the Guest Services Manager in planning and administering the Guest Services Keyman schedule in conjunction with the shore-side support group.

✓Assigns duties and responsibilities to team members.

✓Responds to escalated guest concerns in a considerate, professional and positive manner.

✓The Front Desk Manager is a visible front of house position and uses effective planning and time management skills to properly balance front of house and essential administrative duties, ensuring all operational needs are met.

✓Inspects and manages maintenance of workstations, work areas, equipment and such to ensure efficient service and compliance to standards and procedures. ETC.

Requirements

~2 min read

Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field required.
Minimum of two contracts within the shipboard operation as Guest Administration Officer, Guest Departure Officer and Assistant Front Desk Manager.
Fluency in English Language.
Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
Demonstrates a working knowledge to operate all office equipment.
Working knowledge of US cash handling procedures and foreign exchange required.
Ability to speak fluently additional language(s) such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish.
Minimum 21 years old

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺

For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required

Last updated: March 15, 2024

You can submit your Resume here by pushing APPLY TO POSITION button

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions