Full-Time Enrollment Specialist

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Serve as a primary resource for applicants needing walk-in and virtual assistance regarding college admissions.

• Provide counseling and guidance to students through the registration process and assist with tools such as Degree Tracker and Schedule Builder.

• Manage and monitor a caseload of leads and opportunities to maximize applicant conversion.

• Track case notes and maintain accurate records in the electronic student record system.

• Participate in and assist with campus events like enrollment events, recruitment fairs, and high school visits.

• Conduct targeted outreach to newly admitted students to guide them through their next steps before the first week of classes.

• Assist students with assessment-related queries, review assessment waivers, and refer to relevant resources like the Tutoring Center and Academic Advising Center.

• Provide support with general financial aid inquiries, including FAFSA completion, loan eligibility, and referrals to the Financial Aid Office.  

• Answer inquiries related to tuition payments, accounts, fund disbursements, and Bursar holds.

• Make referrals to the Business Office for complex financial questions.

• Resolve routine student transactional needs without transferring students between departments, escalating complex issues to relevant experts.

• Collaborate closely with the director of admissions/recruitment and VCES to promote and market events and initiatives.

• Assist in marketing student events and outreach campaigns using platforms such as Signal Vine, email, and telephone counseling.

• Associate’s degree or certification with 3-4 years of relevant experience, or a Bachelor’s degree with 1-3 years of experience.

• Experience in higher education, student services, or related fields is preferred.

• A proven ability to work collaboratively with colleagues across various departments.

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)