Onboarding Specialist I

Key Responsibilities:

• Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process

• Utilize various systems to document all contact with driver-applicants to improve internal communications and maintain compliance

• Request, order, and provide driver applicants’ travel arrangements using company software and communicating with internal partners (client managers & operations personnel) for potential details and hotel arrangements.

• Order driver-applicants’ pre-employment drug tests using company software to ensure DOT and company standards are met

• Gather & communicate pertinent information for safety, operations, and compliance personnel using various internal and external systems required for company policies and DOT regulations

• Inform driver-applicants who do not meet hiring requirements that they are currently ineligible, but keep the driver interested in working for J.B. Hunt for a future time

• Continue to promote the company to driver-applicants in the recruiting process. Ensure drivers have all pertinent information such as job descriptions and onboarding location.

• Receive phone applications, screen, & schedule qualified driver-applicants for onboarding and gather all required DOT and company paperwork for applicants using multiple systems to ensure DOT requirements are met before hire

• Balance inbound and outbound calls within a call center

Minimum Qualifications:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

• Ability to provide effective written and verbal communication
• 1 year of related experience, such as in a fast-paced office or call center
• Basic experience in Microsoft Office Programs
• Aptitude to learn new computer programs quickly